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Syncsort customers can enhance
their investment in Backup Express through our four separate
Professional Services offerings: Express Implementation, Express
Training, Express Operations, and Express Remote Installation.
These services allow you to effectively deploy Backup Express, increase the knowledge and capabilities of your staff and maximize the effectiveness of your Backup Express installation.
All services are provided by our
own Level-2 engineers, who have extensive experience in product
development, management and implementation and direct customer
support.
For additional information or pricing please contact us.
The Backup Express Express
Implementation Service offers our top-level engineers’ help
in implementing Backup Express in your environment. Their technical
expertise is based on extensive experience with such personalized
implementations. Key services include:
- Installation of Backup Express on the Master,
Device and Client servers
- Configuration of robotic and stand alone
devices
- Definition of the initial media pool and
job schedule
- Confirmation that the implementation is
operational through run and test jobs
- Discussion of and recommendations on your
backup strategy
- Setup of advanced configurations such as
hot database backups, SAN, NAS and clustered environments
Implementation services are based on current status, customer requirements and time available.
Key benefits:
- Offers the fastest implementation, deployed
in your own environment
- Minimizes requirements for your manpower
during the installation
- On site installation accommodates the uniqueness
of your environment
- Maximizes your investment in Backup Express
by offering accelerated deployment and enhanced customization
The Backup Express Express
Training Service offers our experienced Professional Services
engineers' expertise to increase the knowledge and capabilities
of your personnel. Key services include:
- Operator training - Job and media management
(monitor jobs, load/remove tapes, stop/start jobs) and basic
troubleshooting
- Sys Admin training - Enterprise management
(install the software, configure the enterprise and schedule,
define jobs)
- Advanced Sys Admin training - Advanced utilities,
debugging and performance analysis
- Customized training agendas are also available
based on the knowledge-level of your personnel, your environment
and the time available
- Training material encompasses a range of
knowledge, from features, terms and high-level structure
to advanced troubleshooting tools beyond the scope of the
product documentation
Key benefits:
- Accelerates the learning curve of your personnel
- Helps your staff efficiently run and manage
Backup Express on an ongoing basis
- Allows for a smoother transition for new
personnel
- Maximizes benefit and return on Backup Express
investment
Also, to learn more about our System Administrator Training Class for Backup Express, click
here.
The Backup Express Express
Operations Service offers optimization, tuning, troubleshooting,
upgrading or migration of an existing Backup Express installation,
performed by highly experienced Professional Services Engineers.
Key services include:
- Performance analysis of the current backup
environment and recommendations for improvements
- Tuning and optimization of the current Backup
Express installation
- Installation and configuration of product
updates and patches
- Migration to a new hardware platform
- Additions or modifications to an existing
Backup Express installation
- Review of and recommendations for your current
backup policies
- Discussions and recommendations based on
Syncsort's "Best Practices"
Key benefits:
- Provides on site technical expertise to
review your unique environment
- Maximizes the effectiveness of your Backup
Express installation
- Decreases requirements for your personnel
manpower during upgrades or migrations
The Express Remote Installation Service offers our top-level engineers' assistance in installing Backup Express in your environment remotely via the web. This service is available for customers with smaller environments requiring traditional file level backups only and 20 or fewer servers to backup. Key services include:
- Installation of Backup Express on the Master, Device and Client servers
- Configuration of robotic arm or stand alone tape devices and media pools
- Creation of initial jobs and job schedule
- Confirmation that the implementation is operational through the running of test backups and restores
- Overview of ongoing system operation and management
Key benefits:
- Maximizes benefit of and return on customer's Backup Express installation
- Provides on-site technical expertise to review customer's unique environment
- Accelerates customer personnel's learning curve
- Offers accelerated deployment and enhanced customization
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