Support Services

Backup Express Support Services are available for different budgets and enterprise complexity. BEX Support Services provides four levels of services:

• Bronze for basic support
• Silver for more comprehensive support
• Gold for more critical support
• Platinum for the most critical support

Each level of support builds on the offerings of the prior level, allowing you to choose the support service best suited for your budget and enterprise complexity.

Start a Partnership – Contact Your Syncsort Representative

We welcome the opportunity to discuss your needs with you. Based on our experience and your own assessment of your needs, we can work together to help you efficiently and cost effectively get the most from your investment.

To begin the discussion – and a Partnership for Excellence – call your Syncsort representative at 201-930-8200, or toll-free at 1-877-FAST-951.

Current customers are encouraged to visit SOCS, our highly in-depth online support portal which offers a wealth of Syncsort technical support information, from our extensive Knowledge Base to our Backup Express Technology Forum. It is an another benefit to being a Syncsort customer – here you will receive support directly from our own senior engineers, who have extensive experience in product development and management and implementation.